1How refunds work
When paid readings open, the $14.99 for a reading will cover your reader's time and care. Your reader sits with what you shared, draws the signs for your situation and writes your reading for you alone, then answers your follow-up question. Nothing is copied from a template, and no two readings are the same.
Once that time has been given and your reading is written, it can't be taken back. That is why readings are not refunded because of how they feel or what they say. It is the same as a session with any reader or counsellor: you pay for the time they give you, not for a particular answer.
Your first reading is free, so you can see how a reading feels before you ever pay.
2When we refund
- A paid reading that didn't arrive within 24 hours.
- A payment taken twice for the same reading.
- A payment you didn't make.
3When we don't refund
- A reading that doesn't feel right, or says something you didn't want to hear.
- A reading you have already received and read, including its follow-up question.
- Readings on an account closed for breaking our terms of service.
If a reading feels off, please still write to us. We read every message, and your reader wants to know.
4How to ask
Write to billing@seyluma.com within 14 days of the payment. Include the email address on your account and the date of the payment. We reply within one working day.
A refund goes back to the card or account you paid with. It usually shows within 5 to 10 working days, depending on your bank.
5Before you contact your bank
Please write to us first. When a refund is due, we can usually send it the same day, which is faster than a dispute through your bank.
6Contact
Write to billing@seyluma.com. A real person reads every message.